General Questions

FreshMonk is the hassle-free, risk-free way to create brand-worthy custom apparel using online crowd-funded campaigns. You provide a design and sell online to your customers, we take care of the rest. To learn more, check out our How it Works page or contact us at support@freshmonk.com
An online campaign is your very own page on FreshMonk (eg. www.freshmonk.com/yourOrganization) that displays your custom apparel and let's your customers buy it. You determine how many days your campaign runs and what price you sell your t-shirt for. See some Examples

Seller/Designer Questions

To launch a campaign, contact us and we'll help you set up a campaign page. Take a look at this Sample Campaign page to understand what goes into a campaign page.
No, it's completely free to launch a campaign and you're not charged a penny whether your campaign succeeds or not. Because you're crowd-funding your item, you'll never have to pay any up-front costs or take any risk.
Yes! Our team of designers can help you, email us at support@freshmonk.com
Sellers can only create one design in one campaign. FreshMonk's printing process is optimized to print one design per campaign as this is economical for sellers and hence their buyers.

If you have multiple designs you'd like to sell, start a separate campaign for each design.
One FreshMonk campaign can only have one design in one color. Pick a version of your logo that looks good on white and black t-shirts. Or start separate campaigns.

All of our t-shirts and hoodies are made from the finest cotton/polyester blends from Tirupur in South India, an established source of fabrics for customers around the world.

All products are screen printed, the most reliable method for retail quality printing that leads to the longest lasting t-shirts and hoodies.

See our Quality page for more details

Sure! Just go to our Quality page and scroll down to the bottom to order a sample
You can run your campaign for 3-14 days, you decide how long you'd like to run one. If your t-shirts are time sensitive, remember to have your campaign end 10-14 days (17-21 days outside of India) before the event to leave time for your t-shirts to be printed and delivered
FreshMonk makes a flat fee per t-shirt you sell, which is included in the quoted base price. We do not take a percentage of your profit margin.
Profits are sent to your bank account once your campaign has ended successfully and 7 days after the t-shirts have been delivered. If you're organizing a fund-raiser on behalf of an organization, the profit will be paid directly to that organization.
It's your responsibility to report your income from FreshMonk.

If you're participating in a fund-raiser for an organization, they will handle the tax implications of your donation. You don't have to worry about sales taxes (VAT), FreshMonk handles those on your behalf
If you don't reach your sales goal by the end of the campaign, the buyers will be refunded 100% of their payments and the item will not be printed. You can try the campaign again (with a different price or sales goal) by re-launching your campaign.
If you pass your goal, your items are definitely going into production. You can keep selling until you reach the deadline for your campaign
We offer full customer support for all campaigns, including email and phone support. If you have any questions, please contact our support team.
The "Verified Donation" badge on certain campaigns is our way to let buyers know that you have opted to donate all profits to a "qualified" non-profit charity group or organization. You can set up a Verified Donation badge on your campaign by contacting us at support@freshmonk.com and providing the name and contact information for your charity. We will reach out to the charity directly and confirm that all profits are sent directly to them.
If you share any designs with us while we help you come up with your design, those designs remain confidential and are not re-distributed. If you completely provide your own design for a t-shirt, you own the copyright for it. If you used FreshMonk's assistance or tools to come up with the design, FreshMonk owns the copyright.
Yes! We are constantly expanding our range of sizes, cuts and colors. See the T-Shirt Designer for more details

Buyer Questions

Yes. We'll take a payment for the amount of the t-shirt immediately. If the campaign hasn't reached its goal by the deadline, we'll send you a 100% refund. Refund processing may take 2-4 days. You can cancel your order any time before the campaign reaches its goal.
"Domestic orders (inside India) take between 10-14 days from the end of the campaign to arrive, international orders take 17-21 days.

If your order hasn't arrived within the estimated delivery times, please contact our support team."
FreshMonk takes 10-14 days (17-21 days to all other countries) to produce and deliver your apparel across India. We don't begin production until after the campaign ends so we need this time to get your order ready and can't promise any sooner dates
Shipping price is included in all orders, no matter where you are in the world. Shipping prices vary by destination and the item ordered.
If the campaign does not reach its sales goal, all buyers are refunded 100% of their payment. Refund processing may take 2-4 days depending on your bank and our payment processors.
You can change the specifics of your order while the campaign is still live. After the campaign is over, your apparel goes into production and we can't accept any changes.
The "Verified Donation" badge on certain campaigns is our way to let you know that the seller has opted to donate all profits to a qualified non-profit charity group or organization. FreshMonk has verified the charity and all profits are sent directly to that charity and not to the individual seller.
Yes, you can contact the non-profit directly for a letter verifying your purchase
FreshMonk accepts returns and will issue a full refund within 7 days of the end of the campaign if customers are disappointed with their order for any of the following reasons: the apparel itself is flawed or ripped; the quality of the printing is poor; or if the final product is materially different than the design presented in the campaign. We don't offer returns if you ordered the wrong size.
Once the campaign has ended, we have begun production of the orders in that campaign and can't accept any new orders. You can ask the campaign owner to restart the campaign or start one yourself (you only need to get a total of 15 sales for a piece to go into production).
Regular Men's T-Shirt, Premium Men's T-Shirt
S M L XL 2XL
Chest 37.80'' 40.20'' 42.50'' 45.70'' 48.80''
Length 26.40'' 27.20'' 28.00'' 28.80'' 29.90''
Regular Women's T-Shirt, Premium Women's T-Shirt
S M L XL
Chest 33.10'' 34.60'' 36.20'' 37.80''
Length 24.80'' 25.60'' 26.40'' 27.20''
Premium Unisex Hoodie
XS S M L XL
Chest 38.60'' 39.80'' 41.70'' 44.90'' 48.00''
Length 26.00'' 26.80'' 27.60'' 28.40'' 29.20''

All of our t-shirts and hoodies are made from the finest cotton/polyester blends from Tirupur in South India, an established source of fabrics for customers around the world.

All products are screen printed, the most reliable method for retail quality printing that leads to the longest lasting t-shirts and hoodies.

See our Quality page for more details

We accept payments by credit card, debit card and net banking (for select countries)

Sorry, we don't offer cash on delivery. We can't make your apparel until we have a confirmed payment. If you don't have any way to pay online, ask a friend who does to pay for you and pay them cash. Don't miss out on a t-shirt or hoodie you love!

For international customers we use PayPal to process all our payments.

For indian customers we use PayUMoney and PayTM to process payments. As an added security layer, your funds stay with our payment partner until after you receive your order.

Your delivery email states your courier company and their customer service number. You can give them a call, give them your tracking number and give them updated delivery instructions