This agreement governs your use of freshmonk.com and the service that it provides. FreshMonk permits customers that have an appropriate relationship either with: (i) institutions of higher learning, fraternal organizations, honor societies and other collegiate groups (collectively, "institutions"); (ii) corporations and small businesses; (iii) elementary and secondary schools; (iv) non-profit organizations and charities; or (v) other organizations to design and purchase custom merchandise properly describing that relationship. Additionally, it also permits people within those organizations to sell apparel to individuals in order to fund-raise and make money. You understand that by using freshmonk.com and it's services, you have agreed to the terms and conditions of this agreement and you agree to use the site and the service solely as provided in this agreement.


Shipping & Delivery Policy

Shipping timelines are clearly mentioned to the customer at the time of purchase and also in follow-up emails. Delivery generally takes 10-14 days from the date of the end of the campaign and is air-freighted through established shipping companies (FedEx, BlueDart, Aramex) unless stated otherwise.


Intellectual Property Rights

91 Design Labs Pvt Ltd is the owner of the FreshMonk trademark; other trademarks made available through this site, including logos, slogans, color schemes and design trademarks, are licensed for use by FreshMonk from institutions and other third parties (the "licensed marks"). By using the freshmonk.com site, you agree to limit your use of licensed marks to uses that are directly related to such third parties and to comply with any restrictions or conditions imposed on the use and access of the licensed marks by the third parties. FreshMonk will notify you if it is discovered that your usage has violated such terms.

FreshMonk provides some sample artwork that is trademarked and copyrighted. If you design a shirt with our designer and you use the graphical materials the designer provides, you don't own the rights to the design.

Additionally, FreshMonk has the sole discretion to reject any campaign that it considers defamatory, obscene, offensive, profane, slanderous, portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, disability, sexual orientation or national origin, containing explicit sexual content or is otherwise inappropriate for FreshMonk production. FreshMonk reserves the right to terminate any campaign at will.

You agree to not use FreshMonk to create and sell any material that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable, or that infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party.

You agree to defend, indemnify and hold FreshMonk and its affiliates harmless from and against any and all claims, damages, costs and expenses, including reasonable attorneys' fees, arising from or relating to your use of FreshMonk's site and the service, your violation of this agreement, or your violation of any rights of another.

FreshMonk provides an automated internet-based service to users, which they use to design and sell t-shirts and apparel. We contractually prohibit our users from using the service to sell merchandise that infringes third party intellectual property rights (such as copyright, trademark, trade dress and right of publicity). We encourage intellectual property rights owners to contact us if they believe that a user of our service has infringed their rights. If you let us know that your rights are being infringed by one of our users we will (in our discretion) require that the user's content is removed from products and, if the user continues to infringe your rights (or infringes the rights of others) terminate the user's access to our services.

If you believe that your intellectual property rights have been infringed by a freshmonk.com user, please provide our Intellectual Property Rights Agent with a notification that contains the following information:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright or other rights that have been allegedly infringed.
  2. The URL or product number(s) used in connection with the sale of the allegedly infringing merchandise.
  3. Identification of the copyright, trademark or other rights that have been allegedly infringed.
  4. Your full name, address, telephone number(s) and email address(es).
  5. A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the rights owner, its agent or the law.
  6. A statement that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of the copyright or other right that is allegedly infringed.

Use of Client Names, Logos and Samples

If you run a campaign on FreshMonk, you give FreshMonk the right to use your name and logo in client reference lists and other promotion related efforts. If your campaign is successful and your apparel goes to production, Freshmonk reserves the right to print extra pieces with that design for its use as samples.


Contact Information:

FreshMonk
91 Design Labs Pte Ltd.
Email: support@freshmonk.com
Telephone: +91-9739062226

Corporate Address:
10 Anson Road
#26-04, International Plaza
Singapore 079903

Updated January 1st, 2015


Return Policy

FreshMonk works hard to ensure that all our campaigns are printed to a high-quality & shipped on time and accurately. FreshMonk accepts returns and will issue a full refund within 7 days of shipping if customers are disappointed with their order for any of the following reasons: the apparel itself is flawed or ripped; the quality of the printing is poor; or if the final product is materially different than the design presented in the campaign. Images for products presented in campaigns are rendered versions of actual products and not the products themselves. We make every effort to ensure that the final product looks as close to the image presented as possible. If you are in any way unsatisfied with your purchase, please contact us at support@freshmonk.com

The colors of the apparel and design that you see on your screen might vary because of the display settings of the mobile/desktop device you're using. All apparel images are of "medium" sized t-shirts or hoodies unless stated otherwise and represent the look of the print on a medium sized item. Ordering the wrong size of shirt does not qualify as a reason to seek a full refund. It is the responsibility of the end customer to ensure that they are happy with the size of the shirt before placing an order.


Cancellation Policy

Customers may cancel their order at any time while the FreshMonk campaign for which they've placed an order is running (campaigns run between 1 and 14 days). They may not cancel if the campaign has exceeded its goal and the cancellation would drop the campaign below its goal.


Profit Withdrawal Policy

Campaign owners receive their profit earned from successful campaigns 10 days after shipping of items for that campaign begins. This allows FreshMonk to handle any customer returns or complaints. Campaign owners receive profits on all pieces that were delivered to customers but not returned for any reason